FREQUENTLY
ASKED
QUESTIONS
Can we buy tickets at the door?
Yes but we HIGHLY encourage all of our guests to book tickets in advance. We only have 75 seats and shows fill up fast. You can do this right here on our website by going to the "TICKETS" page above or by calling our box office.
Are your shows age appropriate?
YES! All of our shows are 100% family friendly! However our shows do feature loud music, flashing lights, moments of darkness, and intense theatrical elements that might be frightening for younger children. For that reason we do not recommend this experience for children under the age of 5, and DO NOT admit children under the age of 3.
What is your cancellation policy?
All ticket sales are final, no refunds. Please confirm your show date and time before purchasing. All order transfers will be subject to a $20 rebooking fee.
Do you offer group discounts?
Group discounts are available for parties that consist of 15 adults or more. For group bookings please call our box office. Note: All group purchases must be reserved under one name and transaction.
Are pets allowed?
Humans are allowed to attend the show with their working service and/or support animals.
Do you have a dress code?
Casual dress is acceptable however clothing featuring offensive wording and/or images, swimsuits, and cover-ups are not permitted.
What time should we arrive?
Doors open 30 minutes prior to showtime, please arrive no later than 15 minutes before the performance.
Can we choose our seats?
Seating is assigned as best available at time of purchase.
How long is the show?
Our shows are 75 minutes long with no intermission.
Do you serve food?
We have a full service snack counter complete with popcorn, candy, bottled water & Coca-Cola Products. We do not serve alcohol or a meal. Outside food and beverages are not permitted.
Where are my tickets?
Our check in process is completely digital. Your tickets will be e-mailed to you after your purchase. You can either print them off, or present the email on your mobile device. If you do not have access to a printer or a mobile device you can check in with your order number upon arrival.
Can I record the show?
Due to copyright laws video and audio recording is strictly prohibited.